Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement made between you — whether browsing our website, purchasing through our Superstore, or engaging us for a physical/commercial project — ("Client", "User", "you", or "your"), and Vishal Sharma, trading as Vikirna Mediatek (GSTIN: 09AOUPS3687K1ZQ) ("Company," "We," "Us," or "Our").

Vikirna Mediatek operates across five specialised divisions — Drone Manufacturing & Operations, 3D Printing & PCB Design, Smart Living & IoT, Web Architecture & Superstore (IT-ES), Publishing & Print Media — delivering both digital services (via our website and Superstore) and physical, project-based commercial services. By accessing our website, placing an order on our Superstore, or signing a physical/commercial contract with us, you expressly agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Statutory Reference Note: These Terms are drafted with reference to the Information Technology Act, 2000, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, the Bharatiya Vayuyan Adhiniyam, 2024, and the Drone Rules, 2021, the Telecommunications Act, 2023, and, for visitors and clients located outside India, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and the privacy principles reflected in Article 17 of the International Covenant on Civil and Political Rights (ICCPR).

1. Introduction

Welcome to Vikirna Mediatek. Founded in 2018, we have grown from a web development and IT infrastructure business into a multi-division technology company spanning aerial robotics, hardware prototyping, smart-home automation, cloud hosting, and publishing. These Terms govern every way you interact with us — browsing our website, purchasing through our Superstore, requesting a quotation, or executing a signed commercial contract for a physical project.

If you do not agree with any part of these Terms, please discontinue use of our website and Superstore, and do not engage us for services.

2. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

• “Company”, “We”, “Us”, “Our” — refers to Vishal Sharma, trading as Vikirna Mediatek, a proprietary concern with GSTIN 09AOUPS3687K1ZQ, having its principal place of business at Agra and its head office at Lucknow, Uttar Pradesh, India, as further described in Clause 24.
• “User”, “You”, “Your”, “Client”, “Customer” — refers to any person or entity who accesses, browses, or uses the Website or Superstore, or who engages Us for a physical or commercial project, whether or not registered as a user.
• “Website” — refers to www.vikirna.com and all associated subdomains, excluding the Superstore.
• “Superstore” — refers to our e-commerce and cloud-hosting storefront at hosting.vikirna.com, through which domains, hosting, and other digital/SaaS products are purchased.
• “Services” — refers collectively to all digital and physical offerings across Our five divisions: (a) Drone Manufacturing & Operations; (b) 3D Printing & PCB Design; (c) Smart Living & IoT; (d) Web Architecture & Superstore (IT-ES); and (e) Publishing & Print Media.
• “Order” — refers to a request placed by a User to purchase Products or Services, whether through the Superstore checkout, a signed quotation, or a physical/commercial contract.
• “Order Confirmation” — refers to Our written acceptance of an Order, whether by automated Superstore email/SMS or by countersigning a commercial contract or purchase order.
• “Personal Data” — has the meaning given under the Digital Personal Data Protection Act, 2023, and, where applicable to the relevant User, under the GDPR and CCPA/CPRA, as described in Clause 18.
• “Gross Negligence” — means a serious, flagrant, or reckless departure from the standard of care that a reasonably competent provider of the relevant Service would exercise in the same circumstances, going substantially beyond an ordinary error, omission, or lapse in judgement; it does not include delays or failures caused by third-party acts, regulatory decisions, or events outside Our reasonable control.
• “Wilful Default” or “Wilful Misconduct” — means an intentional act or omission by Us, done with actual knowledge that it was wrongful and may result in loss, damage, or delay to you, as distinct from an honest mistake, a commercial judgement call, or an act taken in good-faith reliance on regulatory or third-party guidance.

Words importing the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation. References to “writing” include email.

3. Acceptance of Terms

• By accessing or using the Website or Superstore, submitting an enquiry, or signing a commercial contract, you represent that you have read, understood, and agree to be bound by these Terms.
• You must be at least 18 years of age to place an Order, register on the Superstore, or execute a contract with Us. If you are under 18, our Services may only be used or contracted for with the involvement and consent of a parent, legal guardian, or authorised institution.
• By placing an Order or signing a contract, you warrant that all information provided by you — including billing, technical, and identity information — is true, accurate, current, and complete.
• Certain Services (notably Division 01: Drone Manufacturing & Operations) may additionally require you to hold, or to engage Us as the holder of, valid regulatory clearances before operations commence; see Clause 11.

4. Our Business Divisions and Scope of Services

Vikirna Mediatek operates through five specialised divisions. Depending on which Services you engage, the corresponding division-specific terms below apply in addition to the general Terms in this document. Where a signed commercial contract exists for a specific project, the terms of that contract shall prevail over this Clause 4 to the extent of any conflict.

4.1 Division 01 — Drone Manufacturing & Operations

We manufacture and import commercial-grade Unmanned Aerial Vehicles (UAVs) and provide certified-pilot services for aerial surveying, 3D topographical mapping, industrial thermal inspection, and cinematic flight operations.

• All UAV manufacturing, imports, and flight operations are conducted strictly in accordance with the Bharatiya Vayuyan Adhiniyam, 2024, the Drone Rules, 2021, and directions issued by the Directorate General of Civil Aviation (DGCA).
• Aerial operations are contingent upon airspace clearance via the DigitalSky platform, favourable weather conditions, and no-fly-zone restrictions applicable at the operation site.
• We reserve the absolute right to postpone or cancel a flight where safety, weather, or regulatory parameters are compromised, without liability for consequential loss.
• Limitation of Liability (Division-specific): We shall not be liable for project delays caused by regulatory grounding, weather anomalies, airspace denial, or unforeseeable hardware failure during flight operations, save where such delay results from Our Gross Negligence or Wilful Default.

4.2 Division 02 — 3D Printing & PCB Design

We provide custom additive manufacturing, rapid prototyping, and Printed Circuit Board (PCB) routing and fabrication services.

• Clients submitting CAD files, STL files, Gerber files, or PCB schematics represent and warrant that they hold undisputed intellectual property rights in the submitted designs or the necessary licence to have them manufactured.
• We maintain confidentiality of proprietary client designs in accordance with Clause 13 but expressly limit liability regarding the functional end-use of rapid prototypes.
• Hazard & Liability Waiver: Electrical components (PCBs) and 3D-printed materials are supplied “as-is” for prototyping purposes only. We are not liable for electrical shorts, fire hazards, structural failures, or personal injury arising from the deployment of prototype components in consumer or industrial end-use environments, except where such loss arises from Our Gross Negligence or Wilful Default, or cannot be excluded under applicable law.

4.3 Division 03 — Smart Living & IoT

We integrate Matter/Zigbee-based automated lighting, biometric security, and industrial telemetry into a centralised, intelligent ecosystem for homes and industrial premises.

• Installation and continued operation of smart home hardware relies on the Client providing stable, grounded electrical power and uninterrupted network access (Wi-Fi/LAN).
• We are not liable for service interruptions, security breaches, or system failures caused by third-party Internet Service Providers, electrical grid surges/outages, or unauthorised physical tampering by the Client or third parties.
• Hardware warranties adhere strictly to the original manufacturer's standards (for example, Matter- or Zigbee-certified devices). We pass through such warranties but do not extend or supplement them unless expressly agreed in writing.

4.4 Division 04 — Web Architecture & Superstore (IT-ES)

We build enterprise web platforms and, through the AgraHost Cloud Superstore (hosting.vikirna.com), provide domain registration, cloud hosting, and related SaaS products.

• We target 99.9% uptime for hosted infrastructure. Services are otherwise provided on a commercially reasonable-efforts basis and not as a guaranteed service-level commitment unless a separate SLA has been signed.
• Use of hosting.vikirna.com is subject to Our Acceptable Use Policy (Clause 14). Users are strictly prohibited from hosting abusive, illegal, pirated, defamatory, or malicious content or software.
• Data Loss Waiver: While We perform routine backups as a courtesy, the Client remains ultimately responsible for independently securing their own data. We are not liable for data loss, revenue loss, or operational downtime resulting from server hardware failure, third-party cyber-attacks, or Client misconfiguration.
• Violation of the Acceptable Use Policy may result in immediate suspension or termination of hosting Services, without refund of prepaid fees for the affected term.

4.5 Division 05 — Publishing & Print Media

We provide manuscript editorial, formatting, ISBN distribution, and high-fidelity commercial physical printing services.

• Authors and corporate clients retain full intellectual property rights over their original manuscripts and materials. By engaging Our publishing Services, you grant Us a limited, non-exclusive licence to edit, format, print, and distribute the work strictly as contracted.
• Indemnification of Content: You warrant that the submitted manuscript does not contain plagiarised, defamatory, libellous, obscene, or otherwise illegal content, and that you hold all rights necessary to publish it. You assume ultimate responsibility for proofreading and approving proofs prior to any commercial print run.
• We shall be held harmless against any third-party claim of copyright infringement, defamation, or similar liability arising from the content of a published work, except to the extent such claim arises from Our own material alteration of the approved content.

5. Account Registration and Security

• Browsing the Website and Superstore is open to all. Placing an Order on the Superstore, or accessing a client portal, requires creating an account with your name, email address, phone number, billing address, and (where applicable) GST details.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
• You must notify Us immediately at support@vikirna.com of any unauthorised use of your account or any suspected security breach. We shall not be liable for loss arising from unauthorised use of an account that results from your failure to safeguard your credentials.
• We reserve the right to refuse service or to suspend or terminate accounts at Our discretion, particularly in cases of suspected fraud, breach of these Terms, or abusive conduct towards Our staff.

6. Quotations, Orders, and Contract Formation

• Superstore purchases: Placing an Order through the Superstore checkout constitutes an offer to purchase at the price stated. Your Order does not by itself constitute acceptance by Us; a contract is formed only when We issue an Order Confirmation.
• Physical/Commercial projects (drones, 3D printing/PCB, IoT installations, publishing): We will issue a written quotation. A binding contract is formed only when the quotation is countersigned, a purchase order is issued, or an advance payment/deposit is received and acknowledged in writing by Us — whichever occurs first.
• We reserve the right to refuse or cancel any Order or quotation, including for reasons of: (a) product or capacity unavailability; (b) pricing or specification errors; (c) suspected fraudulent or unauthorised transactions; (d) failure to verify payment or identity information; (e) a project falling outside Our regulatory or technical capability (for example, an unclearable flight zone); or (f) a delivery/installation address outside Our serviceable area.
• Manifest Error: In the event of an evident pricing or specification error on the Website or Superstore (for example, a product listed at a fraction of its intended price), We reserve the right to cancel the affected Order and refund any amount paid, even where an Order Confirmation has already been issued.

7. Pricing and Payment Terms

• Prices for Superstore products are displayed in Indian Rupees (INR) or, where your billing locale is outside India, in US dollars (USD), inclusive of applicable GST unless stated otherwise. Prices for physical/commercial projects are as set out in the relevant quotation or contract, generally exclusive of GST unless stated.
• We accept payment via Razorpay, PayPal, Debit/Credit Cards, UPI, and net banking. For larger commercial projects, staged payments (advance/milestone/final) may be agreed upon in writing.
• Payment processing for online transactions is handled by third-party payment gateways (including Razorpay and PayPal). We do not store complete card information, and all payment data is encrypted and processed in line with applicable PCI-DSS standards. We are not responsible for payment gateway outages, declines, or errors caused by your bank or payment provider.
• If payment fails or is declined, the relevant Order will be treated as cancelled unless you provide an alternative valid payment method within a reasonable time.
• We reserve the right to modify prices at any time without prior notice. Such changes will not affect Orders already confirmed in writing.

8. Subscriptions and Auto-Renewal

• Cloud hosting, domains, and SaaS products purchased via the Superstore renew automatically at the then-current price unless cancelled by you through your client control panel prior to the renewal date.
• By purchasing a subscription product, you consent to recurring charges to your designated payment method for each renewal term.
• You are responsible for cancelling a subscription before its renewal date if you do not wish it to continue. We are under no obligation to issue reminder notices, although We may do so as a courtesy.
• Domain-name renewals are subject to the policies of the relevant domain registry in addition to these Terms.

9. Delivery, Installation, and Passage of Risk

• Digital products (hosting, domains, SaaS licences) are provisioned upon successful payment, generally within 24 hours.
• Physical products and installations (drones, PCBs/3D prints, IoT systems, printed books) are delivered or installed within the timeline stated in your quotation or Order Confirmation. Timelines are estimates only and exclude Sundays, public holidays, and any period lost to regulatory clearance, custom fabrication lead time, or force majeure (Clause 19).
• We use third-party courier and logistics partners for physical shipments and are not responsible for delays, loss, or damage arising from a courier’s handling of goods in transit, save to the extent of Our own negligence in packaging or handover.
• You are responsible for providing an accurate and complete delivery/installation address and, for IoT installations, for ensuring site readiness (power, network access) as described in Clause 4.3.
• Risk of loss and title in physical Products passes to you upon delivery to your designated address, or upon completion of on-site installation, as applicable. You must inspect Products at the time of delivery/installation and report any damage or discrepancy to Our customer support within 48 hours.

10. Cancellations, Returns, and Refunds

• Superstore/digital orders: You may cancel an unprovisioned Order free of charge before Order Confirmation. Once digital goods (hosting, domains, licences) are provisioned, they are non-cancellable and non-refundable, reflecting their immediate and irreversible activation, except where required by applicable consumer-protection law or as separately agreed.
• Custom/Physical Projects: Due to the bespoke, made-to-order nature of drones, 3D-printed parts, custom PCBs, IoT installations, and print runs, all sales are final once production, fabrication, flight operations, or printing has commenced, unless a bespoke commercial contract states otherwise.
• Defective or Incorrect Goods: Notwithstanding the above, if a Product delivered is materially defective, damaged in transit, or not as ordered, you may seek repair, replacement, or refund in accordance with your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Report such issues to support@vikirna.com within 48 hours of delivery, with photographic evidence where applicable.
• Refunds, where due, will be processed to the original payment method within 7-10 business days of approval, or via bank transfer for offline/COD-equivalent payments.
• Nothing in this Clause 10 limits your non-waivable statutory rights as a consumer under Indian law, or, where applicable, under the consumer-protection laws of your home jurisdiction.

11. Regulatory Compliance for Drone/UAV Operations

• All commercial drone operations conducted by Us are subject to registration and clearance requirements under the Drone Rules, 2021, including Unique Identification Number (UIN) / Unmanned Aircraft Operator Permit (UAOP) requirements as applicable, and airspace clearance through the DigitalSky platform.
• Where a project requires site-specific permissions (for example, from local police, forest, or defence authorities), obtaining such permissions is a joint responsibility as agreed in the relevant contract; delays attributable to third-party regulatory bodies do not constitute a breach by Us.
• We do not operate, and will decline to operate, in permanently restricted, no-fly, or otherwise legally prohibited zones, irrespective of any instruction from a Client to the contrary.

12. Intellectual Property Rights

• All content on the Website and Superstore — including text, graphics, logos, product photographs, software, and the compilation thereof (“Content”) — is the property of Vikirna Mediatek or its licensors and is protected under Indian and applicable international intellectual property law.
• The “Vikirna Mediatek” name, logo, and associated marks (“Marks”) are Our property or that of third parties; you may not use the Marks without Our prior written permission.
• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Superstore for your own personal or internal business purposes. You may not copy, reproduce, distribute, or create derivative works from Our Content, or use it for commercial purposes, without Our prior written consent.

13. Client-Submitted Content, Designs, and Manuscripts

• Where you submit design files (CAD/STL/Gerber), manuscripts, logos, or other materials to Us for the purpose of manufacturing, printing, or publishing, you retain ownership of your underlying intellectual property.
• You grant Us a limited, non-exclusive licence to use, reproduce, and adapt such materials to the extent necessary to perform the contracted Services.
• We treat client-submitted designs and manuscripts as confidential and will not disclose them to third parties except: (a) to sub-contractors or fabrication partners strictly as necessary to fulfil your Order, under confidentiality obligations; (b) with your consent; or (c) where required by law.
• You are solely responsible for ensuring that submitted materials do not infringe any third party’s intellectual property, and you indemnify Us in accordance with Clause 17 in respect of any such infringement.

14. User Conduct and Acceptable Use Policy

You agree not to:

• provide false, inaccurate, or misleading information to Us;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• use the Website, Superstore, or any hosted infrastructure for any illegal, abusive, or unauthorised purpose, including hosting pirated, defamatory, or malicious content or software;
• attempt to gain unauthorised access to Our systems, other users’ accounts, or hosted infrastructure;
• use automated tools, bots, or scrapers to access the Website or Superstore without Our prior written consent;
• operate, or instruct Us to operate, drone/UAV Services in violation of applicable aviation law or in restricted airspace;
• transmit viruses, malware, or any other harmful code through Our systems.

Violation of this Clause 14 may result in immediate suspension or termination of your account or Services, withholding of refund to the extent permitted by law, and legal action.

15. Warranties and Disclaimers

• Products and Services are provided with the warranties, if any, described in the applicable quotation, Order Confirmation, or manufacturer documentation. Except as expressly stated, Products and Services are provided on an “as is” and “as available” basis, to the maximum extent permitted by law.
• We do not warrant that the Website, Superstore, or hosted infrastructure will operate uninterrupted or error-free, that defects will be corrected, or that they are free of viruses or harmful components.
• We are not liable for defects, damages, or issues arising from third-party payment gateway failures, courier/logistics mishandling, third-party ISP or utility failures, or your own internet connectivity or on-site infrastructure.
• Nothing in these Terms excludes or limits Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

16. Limitation of Liability

• To the maximum extent permitted by law, We shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, business opportunity, data, or goodwill — arising out of or in connection with your use of the Website, Superstore, or Services.
• Our total aggregate liability arising out of or in connection with these Terms, or any single Order or contract, shall not exceed the amount actually paid by you for the specific Product or Service giving rise to the claim.
• This limitation does not apply to: (a) death or personal injury caused by Our negligence; (b) fraud or fraudulent misrepresentation; (c) Gross Negligence or Wilful Misconduct; (d) liabilities that cannot be excluded under Indian consumer-protection or other applicable law; or (e) the division-specific carve-outs (if any) noted in Clause 4.
• Nothing in these Terms limits your statutory rights as a consumer under the Consumer Protection Act, 2019, or under equivalent consumer-protection law applicable in your jurisdiction.

17. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Vikirna Mediatek, its proprietor, employees, sub-contractors, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your use of the Website, Superstore, or Services other than as expressly authorised; (c) content or design files submitted by you, including any infringement of a third party’s intellectual property rights; or (d) your violation of any applicable law, including aviation, IP, or data-protection law.

18. Privacy and Data Protection

We are committed to protecting your Personal Data in compliance with the Digital Personal Data Protection Act, 2023 (“DPDPA”), and, where applicable to you, the EU/UK General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”).

Our Privacy Policy, published on the Website, sets out in full the categories of Personal Data We collect, how and why We use and share it, cross-border transfers, retention and security practices, and your rights as a Data Principal/data subject under the DPDPA, GDPR, and CCPA/CPRA as applicable to you — including rights of access, correction, deletion, portability, and grievance redressal. The Privacy Policy is incorporated into these Terms by reference and forms part of the binding agreement between you and Us; in the event of any conflict between this Clause 18 and the Privacy Policy, the Privacy Policy shall prevail on matters of data protection.

Note on Privacy Frameworks: For clarity, references elsewhere to “CCPR” correspond to the CCPA/CPRA framework above. Where the International Covenant on Civil and Political Rights (also abbreviated as ICCPR/CCPR) is relevant, it is a public international human rights treaty and not a data-protection statute. It does not itself create enforceable commercial obligations, though the right to privacy it recognises informs Our approach.

Complaints or grievances regarding the handling of your Personal Data may be raised with Our Grievance Officer under Clause 20.

19. Force Majeure

• Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, strikes, government action or restriction (including airspace denial), or failure or outage of electricity/power supply, internet or telecommunications infrastructure, or a named third-party service provider on which performance directly depends (including payment gateways such as Razorpay or PayPal, cloud/hosting infrastructure providers, courier and logistics partners, or domain registries).
• The affected party shall notify the other in writing within 7 business days of becoming aware of a force majeure event, specifying the obligations affected and, where reasonably ascertainable, the anticipated duration, and shall use reasonable endeavours to mitigate its effects on performance. This obligation does not require the affected party to incur unreasonable costs or to resolve matters that are themselves outside its control (such as the restoration timeline of a third-party service) within any fixed period.
• If a force majeure event continues for more than 30 days, either party may terminate the affected Order or contract without further liability, and We shall refund any amount paid for Services not yet performed.

20. Grievance Redressal

If you have any complaint or grievance regarding the Website, Superstore, Products, Services, or the handling of your Personal Data, please contact Our Grievance Officer:

21. Governing Law and Dispute Resolution

• These Terms, and any dispute or claim arising out of or relating to them, shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
• Any legal suit, action, or proceeding arising out of or relating to these Terms or the Website shall be instituted exclusively in the competent courts located in Agra and/or Lucknow, Uttar Pradesh, India, and you irrevocably submit to the jurisdiction of such courts.
• Nothing in these Terms limits your right, as a consumer, to approach the appropriate Consumer Commission in your own local jurisdiction under the Consumer Protection Act, 2019, or, for privacy matters, the Data Protection Board of India or your local data protection supervisory authority as described in Clause 20.
• Before initiating legal proceedings, you agree to first attempt to resolve the dispute by contacting Our Grievance Officer (Clause 20).

22. Modifications to These Terms

• We reserve the right to modify these Terms at any time. Material changes will be notified by posting the updated Terms on the Website with a revised “Last Updated” date. Such posting shall constitute sufficient notice. We may, at Our discretion and as a courtesy, additionally notify registered Superstore users of material changes by email, but this is not a condition of the change taking effect.
• Your continued use of the Website or Superstore after such modification constitutes acceptance of the modified Terms. If you do not agree, you must discontinue use.
• For an existing signed physical/commercial contract, changes to these Terms apply prospectively to new Orders and do not vary the terms of a contract already in force, unless otherwise agreed in writing.

23. General Provisions

• Entire Agreement: These Terms, together with Our Privacy Policy and any signed quotation or contract, constitute the entire agreement between you and Us regarding their subject matter, superseding all prior discussions and understandings.
• Severability: If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
• Waiver: No waiver of any provision shall be deemed a further or continuing waiver of that or any other provision.
• Assignment: You may not assign or transfer these Terms or any rights hereunder without Our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Relationship: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Us.
• Notices: Notices to Us should be sent to support@vikirna.com. We will send notices to the email address you provided during registration or contracting.

24. Contact Information